DELIVERY

For Standard UK Delivery please allow 2 – 5 working days for your order to arrive.

Our delivery charges for mainland UK addresses are:

Standard Delivery £4.95

RETURNS

We hope you are happy with your purchases from Scent A Peace, however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt. Please return to: Scent a Peace, 20 Siddington Road, Poynton.Cheshire. SK12 1SX

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.

With the exception of faulty items, we are unable to reimburse postage costs. We would recommend that you obtain a certificate of posting in case for whatever reason the parcel fails to reach us.

If you have any questions please contact us: sales@scentapeace.co.uk or call us on 07879 492210

TERMS AND CONDITIONS FOR ONLINE SALE OF PRODUCTS

1

These terms

1.1

These are the terms and conditions on which we supply Home Fragrance (“Products”) to you through our website (our “Platform”).

1.2

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

1.3

By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.

2

Information about us and how to contact us

2.1

We are Scent A Peace, a company registered in United Kingdom, trading as Scent A Peace. Our company registration number is 10993315 and our registered office is at 20 Siddington Road.

2.2

We are the data controller in relation to our Platform and are responsible for your personal data. Please refer to our privacy policy which is available  for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

2.3

For any questions or problems relating to our Platform, our Products or these terms, you can contact us by telephoning our customer service team at 07879 492210 or email us at sales@scentapeace.co.uk or write to us at 20 Siddington Road. Poynton SK12 1SX

2.4

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.5

When we use the words “writing” or “written” in these terms, this includes emails.

3

Our contract with you

3.1

You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2

If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:

(a)

the Product ordered is out of stock;

(b)

there are unexpected limits on our resources which we could not reasonably plan for;

(c)

we have identified an error in the price or description of the Product; or

(d)

we are unable to meet a delivery deadline you have specified.

3.3

We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.

3.4

Our website is solely for the promotion of our Products in the UK. We currently do not accept orders from addresses outside the UK.

4

Our products

4.1

The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Products that you purchase may vary slightly from those images.

4.2

The packaging of the Products may vary from that shown in images on our website.